Privacy Policy

Information We Collect

When you interact with our drawing fundamentals platform, we gather various kinds of information to tailor your learning experience and enhance our services.

Personal Information

We collect data you provide directly when you create an account or reach out to us. This may include your name, email address, phone number, and any messages sent via our contact forms. When you enroll in our drawing courses, we also collect details about your artistic background and learning goals.

Usage Data

We automatically gather information about how you use our website and learning platform. This includes pages visited, time spent in different sections, completed drawing exercises, and technical details like your IP address, browser type, and device information.

Cookies and Tracking

Our site uses cookies and similar tracking technologies to improve your browsing experience, remember preferences, and analyze performance. You can manage cookies through your browser settings.

• Essential cookies for website operation
• Analytics cookies to understand usage patterns
• Preference cookies to recall your choices
• Marketing cookies for delivering relevant content

How We Use Your Information

Your personal data helps us deliver quality educational content and keep our drawing platform running smoothly. We are committed to using your information responsibly and only for legitimate purposes.

Educational Services

We use your information to grant access to drawing courses, monitor progress across levels, and tailor learning recommendations based on your artistic interests and abilities. This personalization supports more effective learning paths for building your drawing fundamentals.

Communication and Support

Your contact details enable us to respond to inquiries, share important course updates, and provide technical support when needed. If you’ve opted in, we may also send periodic newsletters about new drawing techniques, featured artwork, or platform improvements.

Platform Improvement

Usage data helps us identify which drawing exercises are most beneficial, spot where learners struggle, and develop new content addressing common challenges. This analysis is performed in aggregate to protect individual privacy while refining our educational approach.

Legal Compliance

In certain situations, we may use or disclose your data to comply with Canadian privacy laws, respond to legal requests, or protect the rights and safety of our users and community.

Information Sharing and Disclosure

We maintain strict controls over how your information is shared and take privacy seriously in all our business relationships.

Service Providers

We collaborate with trusted third-party service providers who help us run our platform, process payments, send emails, and offer customer support. These providers access only the information needed for their services and are contractually bound to protect your privacy.

• Cloud hosting services for secure data storage
• Email service providers for course communications
• Analytics providers for website performance insights
• Payment processors for course enrollment transactions

Business Transfers

If TimberFrameCollect is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We would notify you by email and explain any changes to how your data is handled.

Legal Requirements

We may disclose your information when required by Canadian law, a court order, or a government request. This includes situations involving potential threats to safety, fraud investigations, or violations of our terms of service.

Your Rights and Choices

Under Canadian privacy legislation, including PIPEDA (Personal Information Protection and Electronic Documents Act), you have specific rights regarding your personal data.

Access and Correction

You can request access to the personal information we hold about you and ask us to correct any inaccuracies. We’ll provide this information within 30 days of your request, subject to certain legal exceptions.

Data Deletion

You may request deletion of your personal information, and we’ll comply unless we have legitimate grounds to retain it for legal compliance, fraud prevention, or legitimate business purposes. Deleting your account will remove access to your course progress and stored artwork.

Marketing Communications

You can unsubscribe from our marketing emails at any time using the unsubscribe link in each message or by contacting us directly. You will still receive essential account and course enrollment notifications.

Cookie Management

Most web browsers let you manage cookies via their settings. You can accept all cookies, block certain types, or receive notifications before cookies are stored. Blocking essential cookies may impact site functionality.

Data Security and Retention

We implement robust security measures to safeguard your personal information from unauthorized access, alteration, disclosure, or destruction.

Security Measures

Our security practices include encrypted data transmission, secured server environments, regular security assessments, and restricted access controls. We use industry-standard SSL encryption for all data transfers between your device and our servers.

• 256-bit SSL encryption for data transmission
• Secure cloud storage with encrypted databases
• Regular security vulnerability assessments
• Multi-factor authentication for administrative access
• Employee training on privacy and security practices

Data Retention

We keep your personal information only as long as needed to provide our services, comply with legal obligations, or resolve disputes. Account details are typically retained for three years after closure, while course progress data may be stored for up to seven years for educational records.

International Transfers

Although our main operations are in Canada, some service providers may process data in other countries. We ensure adequate protection through contractual safeguards and adherence to Canadian privacy law requirements for international transfers.

Children's Privacy

Our drawing platform welcomes users of all ages, and we take special care to protect the privacy of younger users in line with Canadian privacy laws.

For users under 18, we require parental consent before collecting personal data. Parents or guardians can review their child’s information, request corrections or deletion, and withdraw consent at any time.

Parental Controls

Parents have the right to review any personal information we’ve gathered from their child, request deletion, and block further collection or use of their child’s data. We provide clear mechanisms for exercising these rights.

If you believe we have accidentally collected information from a child under 18 without proper parental consent, please contact us immediately so we can take appropriate action.

Changes to This Policy

We may periodically update this privacy policy to reflect changes in our practices, technology, legal requirements, or other factors. Significant changes will be communicated by email or prominent notices on our site.

Minor changes may be posted without individual notification, so we encourage you to review this policy regularly. The "Last Updated" date at the top indicates when the most recent updates were made.

Your continued use of our platform after policy changes indicates your acceptance of the updated terms. If you disagree with the changes, you may stop using our services or contact us to discuss your concerns.